Position Summary:
The New York County District Attorney’s Office (DANY) has two (2) openings for Assistant Media Services Technicians. In this position, the Technicians are responsible for providing a wide range of hands-on technical assistance in the operation of multimedia, including resolving connectivity issues, troubleshooting audio/visual equipment, and working with Assistant District Attorneys (ADAs) in the courtroom. The ideal candidates must be able to provide customer service to ADAs and courtroom personnel across different levels of technology and settings.

Responsibilities include but are not limited to:

• Provides technical support to ADAs and other staff within DANY offices and courtroom settings.
• Performs standard equipment setup including computers, data projectors, and other multimedia equipment.
• Troubleshoots equipment, software, hardware, and networking issues as required both remotely and at physical locations.
• Diagnoses routine equipment malfunctions and provides users with problem resolution, or escalates as necessary.
• Monitors email requests to the department and answers phones and forwards appropriately.
• Participates in event setup and break down and remains present to monitor equipment and ensure equipment works properly during the event.
• Load, unload and move equipment using carts and hand trucks including regular transporting of audio visual equipment and materials weighing 25 to 50 pounds for troubleshooting, repairs, or other related needs.
• Maintains equipment, such as laptops, cameras, projectors and presentation systems as appropriate to the area of assignment.
• Assists in training instructors, DANY staff and courtroom staff in the proper use of various types of instructional media equipment and demonstrates the operation of such equipment.
• Monitors and ensures the availability, circulation, security, and proper maintenance of portable multimedia equipment.
• Organizes equipment storage area, maintains inventory, assists with equipment check out for staff members, and assembles carts with necessary equipment for use during the day.
• Maintains clickers and other handheld equipment used in courtrooms and during meetings.
• Coordinates video equipment storage and security.
• Performs maintenance cleaning of rooms, podiums, and equipment.
• Remains current on new and emerging technology, methodology, and equipment.
• Performs additional duties as assigned.

Qualifications: 

• Excellent interpersonal, verbal and written communication skills are essential.
• Must possess strong knowledge of current digital media, computer and audio hardware, and operating systems technologies.
• Must possess good customer service skills and ability to interact act with all levels of staff and personnel.
• Must be able to work in a team environment and prioritize tasks using strong time-management skills.
• Ability to quickly learn and install or configure a wide variety of software applications.
• Must be able to work under pressure and multitask in a fast-paced and changing environment.
• Due to nature of this position, prolonged standing during events or other related work may be required.
• Ability to work with frequent interruptions and adapt to changes in workflow.
• Must be detail-oriented and able to manage multiple assignments.
• Ability to follow directions and apply proper policies, procedures, and guidelines.

Educational Requirements:

• Associate’s degree in a media-related field (e.g. media services, computer applications, multi-media, broadcast production, and live sound mixing).
• Relevant work experience performing the duties described above may substitute for Associate’s degree on a year-for-year basis.

Preferred Requirements:

• Two (2) years of experience in a related field preferred.

Commitment:

• One (1) year commitment to the hiring bureau.