Openings >> IT Help Desk Specialist
IT Help Desk Specialist
Summary
Title:IT Help Desk Specialist
ID:1206
Department:Information Technology
Campaign Start Date:10/20/2014
Salary Range:commensurate with experience
Description
Position summary:
The New York County District Attorney's Office (DANY) has an immediate opening for an IT Help Desk Specialist in its IT Department. In this position the Specialist is responsible for providing prompt and efficient technical support with varying degrees of complexity for all levels of DANY staff.
 
Responsibilities include but are not limited to:
  • Performs high-level triage of computer and applications related problems to assign to proper unit or specialist.
  • Assists users with preliminary identification of computer and application related issues.
  • Manages high volume IT helpdesk call center, with a high degree of professionalism.
  • Escalate issues as required and ensure a timely distribution of information within the organization in order to expedite resolutions.
  • Follow the client support guidelines as outlined by manager.
  • Maintain support documentation as needed.
  • Installing, configuring and troubleshooting computer hardware and software.
  • Accurately maintains Units all center tracking systems ensuring that calls are entered accurately and in a timely fashion.
  • Ability to troubleshoot both pc and mac hardware and software.
Qualifications:
  • Excellent interpersonal, organizational, and communication skills required.
  • Proficient in Microsoft Office products.  With the ability to quickly learn and incorporate new releases and updates.
  • Ability to assist users with application related questions and issues.
  • Ability to work with frequent interruptions and adapt to changes in workflow.
  • Ability to work independently and manage multiple short-term projects.
  • Ability to follow directions and apply proper policies, procedures and guidelines.
  • Strong attention to detail and high concern for data accuracy.
  • Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
  • Must be able to perform under pressure in a fast-paced environment; detail oriented and self-motivated and able to multi-task.
  • Good desktop hardware knowledge especially with configurations and troubleshooting required.
  • Knowledge of both pc and mac hardware and software.
  • Ability to interact with all levels of staff and vendors.
Educational Requirements:
  • High School degree necessary.
Other requirements:
  • Bachelor’s degree preferred.
  • Additional technical training a plus.
  • Experience in law firm or with document management a plus.
Equal Opportunity Employer


 
This opening is closed and is no longer accepting applications
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